Terms & Conditions / Privacy

About Us

refstore.co.uk, for the purposes of the information which you provide to us, acts as the data controller. This means that we are responsible for what happens to the information that you give to us.  We will at all times comply with the Data Protection Act 1998 and make sure that we keep your data secure and steps are taken to prevent any unauthorised access to your information. We will never share your information with any third party.

What data do we collect?

We collect all of the information which you submit to us. For example, when you sign up to receive our newsletter or when you communicate with us in any way (e.g - email, Facebook, Twitter).  This information will include any passwords, usernames, contact details, account details, preferences, interests and details of any complaints you may have made. We will also collect information when you make a purchase through our website. This will include the time and date of your purchase, the goods you purchased and details of any relevant payment card you used.

We also look at your activity on our website, for example what device you're using and what products you're looking at. Much of this information is collected by cookies. For full details, have a look at our cookie policy.

What do we do with your data?

We use your data to fulfil any orders you place with us.

If you decide to contact us by using the online form, we will respond to you using the email address that you provide. We may ask you for more information (personal, order) to deal with the enquiry. 

We may also use your data for marketing purposes which may mean that you will receive marketing communications from us, but never anyone else. It is very simple to unsubscribe from these communications if you no longer wish to receive them. 

How do I manage my data and what you do with it?

We always give you the choice of whether or not you wish to continue receiving marketing communications from us. If you would like to stop receiving marketing communications from us then please contact us using our online form.

Cookies

You must accept cookies in order to shop with us. Please see below for more information.

What is a Cookie?

A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.

Why do we use Cookies?

Cookies help us to provide you with a better customer experience when you browse to our website and allow us to improve and tailor the site for you. For example, we keep track of the domains from which people visit and we also measure visitor activity on the site, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our website, and to help us make the site more useful to you. 

Want to talk to someone?

If at any time you want to talk to us about terms and conditions, privacy policy or simply your data, for example if you spot a mistake, or if you want to change how we market to you, please contact our customer services team at refstoreuk@gmail.com who will be happy to help.